Monday, July 20, 2020

consumer disputes redressal commission

The Ministry of Consumer Affairs has notified the Consumer Protection (Consumer Disputes Redressal Commission) Rules, 2020 on 15th July, 2020.

Basically these Rules cover the procedural functions of the Commission like 

sittings of the National Commission
manner of authentication of goods for analysis and testing
fee for making complaints
electronic filing of complaints
Where compensation order has been passed and the complainants are not identifiable, then such compensation shall be credited to the Consumer Welfare Fund
procedure for filing and conducting of appeal matters before the State Commission and National Commission
procedure in respect of direct complaints to the National Commission

Since these are very procedural and technical matters pertaining to how the Commission functions, i am not going to detail of each clause and regulation. 

Copy of the notification can be found at the Ministry website which is here

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