Cyber Security

The Pension Fund Regulatory Development Authority (PFRDA) has mandated vide its circular dated 7th January, 2019 that all intermediaries who are registered with PFRDA should obtain a certificate on a half yearly basis that they are following the cyber security measures as enumerated in the Cyber Security Policy

The copy of the circular can be found here

PFRDA intermediaries are basically the following: Central Recordkeeping Agency (CRA), Trustee Bank (TB), NPS Trust, Point of Presence (POP) under NPS, NPS-Lite and Atal Pension Yojana, Pension Fund and Custodian involved in the implementation of the NPS.

Bank customer service to pensioners

RBI circular dated 21st June, 2018 on this subject.

Please refer to our circular no.DGBA.GAD.H-3085/45.01.001/2008-09 dated October 1, 2008 on the captioned subject.

2. We are receiving complaints from various quarters that pensioners are not being treated with due consideration by bank officials, specifically the old pensioners, when they come to the branches for pension related transactions.

3. Thus, all agency banks disbursing pension are advised to provide considerate and sympathetic customer service to the pensioners, specially to those pensioners who are of old age.

https://www.rbi.org.in/Scripts/NotificationUser.aspx?Id=11310&Mode=0

Pensioners' portal at EPFO site

PIB press release dated 29th March, 2018

EPFO has launched the pensioner’s portal  https://mis.epfindia.gov.in/PensionPaymentEnquiry. The pensioner’s portal is recently launched service, available at EPFO website by which all EPFO pensioners may get the details of pension related information like Pension payment order number, Pensioner’s Payment Order details, Pensioner’s passbook information & other related information such as date of credit of pension, submission of pensioner’s life certificate etc.

It is helpful to know the status of their life certificate, in case of non-submission/rejection of life certificate of the pensioners. It also provides the details and the reason of stoppage of pension.

Track e KYC:

The enhanced “Track eKYC” facility for the convenience of members have been launched to check the status of Aadhaar seeded against their UAN and to figure out the specific mismatch details.

The facility has been made available at EPFO’s website www.epfindia.gov.in >> Online Services >> e-KYC Portal>> TRACK eKYC.

Using the facility, EPFO members can online track the status of Aadhaar seeded against his/ her UAN. While using the facility, the member will have to provide his/her UAN. After entering his/ her UAN the member can click the “Track eKYC” button and the exact status in respect of his/her UAN will be displayed on the screen.