RBI has vide its notification dated 31st January, 2019 provided for an Ombudsman scheme for redressal of complaints against deficiency of services related to digital transactions. All system participants defined under Ombudsman Scheme shall come within the ambit of the Scheme and shall comply with the provisions of Ombudsman Scheme for Digital Transactions
The RBI notification can be found here
The RBI notification can be found here
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