RTGS - extension of timings

RBI circular dated 28th May 2019

https://www.rbi.org.in/Scripts/NotificationUser.aspx?Id=11564&Mode=0

Real Time Gross Settlement (RTGS) System – Extension of Timings for Customer Transactions

A reference is invited to circular DPSS (CO) RTGS No.492/04.04.002/2015-16 dated September 1, 2015 on ‘Changes in RTGS time window’ and circular DPSS (CO) RTGS No.1926/04.04.002/2015-16 dated February 4, 2016 on ‘RTGS service charges for members and customers - Rationalisation’.

2. It has been decided to extend the timings for customer transactions (initial cut-off) in RTGS from 4:30 pm to 6:00 pm. Accordingly, the RTGS time window with effect from June 01, 2019 will be as under:

Sr. No.	Event	Time
1.	Open for Business	08:00 hours
2.	Customer transactions (Initial Cut-off)	18:00 hours
3.	Inter-bank transactions (Final Cut-off)	19:45 hours
4.	IDL Reversal	19:45 hours - 20:00 hours
5.	End of Day	20:00 hours

3. The time-varying charges for transactions in RTGS from 13:00 hours to 18:00 hours shall be ₹ 5 per outward transaction. The time varying charges structure is as under:

Sr. No.	Time of Settlement at the Reserve Bank of India		Time varying charge per outward transaction (in addition to flat processing charge) (exclusive of tax, if any)
	From	To
1	08:00 hours	11:00 hours	Nil
2	After 11:00 hours	13:00 hours	₹ 2.00
3	After 13:00 hours	18:00 hours	₹ 5.00
4	After 18:00 hours		₹ 10.00

4. This directive is issued under Section 10 (2) read with Section 18 of Payment and Settlement Systems Act 2007 (Act 51 of 2007).

Bank customer service to pensioners

RBI circular dated 21st June, 2018 on this subject.

Please refer to our circular no.DGBA.GAD.H-3085/45.01.001/2008-09 dated October 1, 2008 on the captioned subject.

2. We are receiving complaints from various quarters that pensioners are not being treated with due consideration by bank officials, specifically the old pensioners, when they come to the branches for pension related transactions.

3. Thus, all agency banks disbursing pension are advised to provide considerate and sympathetic customer service to the pensioners, specially to those pensioners who are of old age.

https://www.rbi.org.in/Scripts/NotificationUser.aspx?Id=11310&Mode=0

Atrocious service by Spice Jet

Spice Jet service sucks!!

Recently I travelled by spice jet from madurai to bombay via flight no. SJ 275 on 2nd July 2014. 

This was a full fare one way ticket from Madurai to Bombay for which I had paid Rs.12,500/- Unfortunately I was not given a complimentary meal on the flight which took more than 3 hours.

Secondly, I had requested a window seat, at Madurai terminal when I was probably the first person to check in at the counter. Unfortunately I was given seat no. 13A which is a non reclining seat just ahead of the emergency exit door. I mean is this customer service or inhuman service. Airline customer service executives are not human at all - they probably don't like human beings which is why they give such atrocious service. Such inhuman callous service can be found only with the airlines. 

Thirdly, the check in baggage took a long time coming to the belt at Mumbai terminal. It was 30 minutes before I got my baggage. Overall experience with Spice Jet was - it Sucks!!  I am a regular traveller on Spice Jet but I guess I will have to avoid going by Spice Jet anymore.